Booking and payment
The introductory call is free and lasts 15 minutes. Ongoing sessions run 40 minutes. A session slot is confirmed once payment has been made, and payment is due before each session. Receipts are issued on request.
Policies & cancellation
How sessions run
Plain terms, agreed before we begin. Please ask about anything here that is unclear.
Cancellation and rescheduling
Sessions cancelled or rescheduled with at least 24 hours notice are moved free of charge. Inside 24 hours, the session fee is not refundable, because the slot is held for you and cannot usually be offered to someone else at short notice.
Missed sessions
If you have not joined 15 minutes after the start time and I have not heard from you, the session is recorded as missed. If something urgent came up, tell me and we will look at it case by case.
Lateness
Sessions end at the scheduled time even if we start late, so that the next client is not delayed. If the delay is at my end, the missing time is added to your next session.
Confidentiality
What you say in session stays in session. The exceptions are narrow and professionally required: a serious risk of harm to you or to someone else, concerns about the safety of a child or vulnerable adult, or a legal requirement to disclose. Where possible, I will discuss it with you before taking any step.
Records and privacy
Brief clinical notes are kept securely and are never shared without your written consent, except in the situations above. Sessions are not recorded. WhatsApp and email are used for scheduling rather than clinical content.
Working with adolescents
Clients aged 13 to 17 need consent from a parent or guardian. Their sessions remain confidential in the same way, with the same safety exceptions, and this is explained to everyone involved before we begin.
Between sessions
This is not a crisis service. Messages are answered during working hours: Monday, Tuesday, Wednesday and Friday, 1:00 to 6:00 pm Pakistan time. In an emergency, contact local emergency services or your nearest hospital.
Ending therapy
You can stop at any time, and you never owe an explanation. Where possible, a closing session helps consolidate what you have built. If another service would serve you better, I will say so and help you find it.
Questions about any of this?
Ask before you book. Nothing here is meant to be a surprise later.